Privacy Policy

Contact

If you have any questions about our privacy practices, or wish to make a complaint, please contact us at info@talia-osteopathy.co.uk.

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Collecting Personal Information

When you visit our website or book an appointment, we collect certain personal information to provide our services. This may include:

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– Personal details: Name, email address, phone number, and billing details.

– Medical information: Relevant health history, treatment details, and any other information necessary for your care.

– Booking and payment information: Information collected through Cliniko (our third-party booking system) and payment processors.

– Website data collection: When you browse our website, we may collect IP addresses, device information, and browsing behavior (such as pages visited, time spent on the site, and how you navigate away from the page). This helps us improve website functionality and security.

– Login details: If you use Cliniko to book or manage appointments, your login credentials (email and password) are securely stored by Cliniko. We do not have direct access to your password.

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We collect this information to:

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– Provide osteopathy treatments and services.

– Manage appointments, send reminders, and communicate with clients.

– Process payments securely.

– Comply with legal obligations regarding medical records.

– Improve website security and functionality.

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Feedback and Reviews

Clients may provide private testimonials or feedback about their treatment experience. These are used for internal improvements and are not published publicly without explicit consent. If you provide feedback, we will store it securely and ensure it remains confidential.

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Sharing Personal Information

We do not share your personal information with third parties except in the following cases:

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– When required by law.

– When referring you to another medical professional for further treatment (with your consent).

– When using third-party services such as Cliniko for booking and payment processing.

 

Retention of Personal Data

We retain client records, including medical and appointment data, for 8 years as required by healthcare regulations. After this period, records will be securely deleted unless otherwise required by law.

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Your Rights

As per GDPR, you have the right to:

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– Access, update, or correct your personal data.

– Request data deletion (subject to legal retention requirements).

– Withdraw consent for marketing communications.

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To exercise these rights, please contact us at info@talia-osteopathy.co.uk.

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Changes to This Policy

We may update this privacy policy as necessary to reflect operational, legal, or regulatory changes. Please check this page for updates.

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Last updated: 6th March, 2025